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Accessibility statement

This statement applies to content published on the domain: eic.ec.europa.eu

It does not apply to other content or websites published on any of its subdomains. These websites and their content will have their own specific accessibility statement.

This website is managed by European Innovation Council and SMEs Executive Agency (EISMEA). It is designed to be used by as many people as possible, including people with disabilities.

You should be able to:

  • zoom up to 200% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using a modern screen reader and speech recognition software (on your computer or phone)

This website is designed to comply with the technical standard for websites and mobile apps, EN 301 549,  v.3.2.1. This closely follows level ‘AA’ of the Web Content Accessibility Guidelines (WCAG) version 2.1.

Compliance status

This website is partially compliant with technical standard EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. See ‘Non-accessible content’ section for more details.

The website was last tested on 15 December 2023.

Preparation of this statement

This statement was reviewed on 15 December 2023, through a self-assessment done by the public sector body.

The website has been tested using Axe Monitor® automated testing software and manual accessibility testing.

Feedback

We welcome your feedback on the accessibility of the Intellectual Property Helpdesk website. Please let us know if you encounter accessibility barriers:

We try to respond to feedback within 15 business days from the date of receipt of the enquiry by the responsible Commission department.

Compatibility with browsers and assistive technology

The Intellectual Property Helpdesk website is designed to be compatible with the following most used assistive technologies:

  • the latest version of Google Chrome and Apple Safari browsers;
  • in combination with the latest versions of JAWS, NVDA, VoiceOver and TalkBack.

Technical specifications

The accessibility of the Intellectual Property Helpdesk website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

Non-accessible content

Despite our best efforts to ensure accessibility of the Intellectual Property Helpdesk website, we are aware of some limitations, which we are working to fix. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below.

Known limitations for the Intellectual Property Helpdesk website:

  • Navigation menu: some content has not been properly coded for the best experience with a screen reader. We plan to fix this issue by March 2024.
  • Video captions: some of our videos do not have captions. We are continuously working on adding them to more videos.​
  • Heading hierarchy: some pages do not present content in an hierarchical heading organization. We plan to fix this by March 2024.
  • Some decorative images have an alternate text and will be processed as content images by screen readers. We plan to fix this by January 2024.
  • Some buttons and/or links don’t have readable text. We plan to fix this by January 2024.
  • Some documents are in PDF format and are not fully accessible. We are continuously working on making our PDF documents accessible.